A size exchange handled, with the stock and the notes right
Check the new size is in stock, adjust the stock of both sizes, and record the exchange on the order with a note to the customer.
- Difficulty
- Intermediate
- Time
- about 15 min
Order [order number]: the customer is sending back [product name] in size [M] and wants [L] instead. Check that [L] is in stock. If it is, add the returned [M] back to stock and take one [L] off, add a private note [Exchange M to L, return received on date], and draft a note to the customer in [English] saying [how and when the new size ships]. Show me everything and wait for my approval.
Already connected?
If SAR is already in your AI app, this is enough:
Exchange [M] for [L] on order [number]: fix the stock of both sizes and note it on the order.
What happens
- The AI app reads the order and the product's variations with their stock.
- Each stock change, one up for the size coming back and one down for the size going out, waits for your approval and can be undone.
- The private note is added at once. The note to the customer is emailed to them, so it waits for your approval.
Approvals involved
Worked out from the tools this recipe uses.
wordpress_woo_get_orderGet an orderNonewordpress_woo_list_variationsProduct variationsNonewordpress_woo_update_variationChange a variationApprovalwordpress_woo_add_order_noteAdd an order noteDepends on the change
What you get
The exchange recorded on the order, and stock that matches the shelves, without a refund and a new order.
Related recipes
- Orders & shipping · about 10 minPart of an order refunded, with a note to the customerRefund one line or an amount of an order, choose whether the item goes back in stock, and tell the customer why in an order note.
- Orders & shipping · about 10 minAn order cancelled at the customer's request and refunded in fullCancel an order before it ships, refund the full amount through the payment method or just record it, and tell the customer, every step approved.
- Orders & shipping · about 15 minPaid orders stuck without a voucher, found before customers askList paid orders still without a courier voucher after the hours you set, and BOX NOW orders with no locker, and see why each one is stuck.
Try it on your own site
Install the plugin, add SAR to your AI app and paste the prompt. Free to start.