Docs
Setup, the tools reference, approvals and what to do when a connection is blocked.
Help from the people who build it
Support
Start with the docs; most setup questions are answered there. For anything else, write to us. A person who works on SAR reads every message.
Where to get help
The same help on every plan, free included.
Write to us directly. We reply within two working days.
Contact form
If you prefer a form, choose Support as the topic.
There is no separate paid support line or guaranteed response time yet: SAR is in a pilot, and every customer gets the same people.
What to include
It saves a round of questions.
- Your organization's name in SAR and the site or property it is about
- Which AI app you used (ChatGPT or Claude) and roughly when
- What you asked, copied word for word, and what you expected
- What happened instead: the answer, or the error message as it appears
- For WordPress: the SAR Intelligence plugin's version and the result of its connection check (in wp-admin, Tools → SAR Intelligence)
- A screenshot, if something looks wrong
Never send a password, an application password, an API key or a customer's personal details. We never need them.
Answers you can find now
The pages people ask about most.
Questions about support
Do paid plans get faster support?
Not yet. During the pilot every plan gets the same email support from the same people. If that changes, this page will say so first.
Can you set it up for me?
Setup takes a few minutes and you keep control of every permission, so we guide you rather than log in to your site. Agencies can ask about the partner programme.
Is there a status page?
When one is set up, it is linked in the footer and on the contact page.
Start free
Install the plugin, add SAR to your AI and ask your first question within minutes. No card needed.