An order email sent again to a customer who didn't get it
Check an order's history for the email a customer says never arrived, then send it again with one approval.
- Difficulty
- Beginner
- Time
- about 5 min
A customer says they never got the email for order [order number]. Look at the order and its notes and tell me which emails WooCommerce says it sent, and when. If nothing looks wrong on our side, send the [processing / completed / invoice] email again. Ask me before you send it, and tell me what to check if emails keep going missing.
Already connected?
If SAR is already in your AI app, this is enough:
Check the notes of order [number] and resend its [completed] email.
What happens
- The AI app reads the order and its notes, where WooCommerce records the emails it sent.
- It tells you what was sent and when.
- Sending the email again waits for your approval in SAR. An order can get at most three resends a day.
- An email, once sent, cannot be called back.
Approvals involved
Worked out from the tools this recipe uses.
wordpress_woo_get_orderGet an orderNonewordpress_woo_list_order_notesOrder notesNonewordpress_woo_resend_order_emailSend an order email againApproval
What you get
The customer has the email again, and you know whether the problem was on your side.
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Try it on your own site
Install the plugin, add SAR to your AI app and paste the prompt. Free to start.